Company Service Introduction:
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Free Samples:
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We offer free samples to ensure that customers can test and confirm our products before placing orders. We provide A4-sized samples for material testing and quality assurance, as well as small sample rolls suitable for small-batch production. Customers only need to pay the sample shipping fee to avail of this convenience.
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Customized Specifications:
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We understand that each project may have special requirements. Therefore, we offer customized specification services to meet the unique needs of customers. We cut according to customer's slitting requirements to ensure accurate specifications and provide high-quality products. Whether it's size, shape, or other specifications, we can adjust them according to customer requirements.
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Product Customization:
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For customers with specific requirements, we offer product customization services. Customers can freely combine face materials, adhesives, and liners according to their needs, creating unique label materials to meet specific application requirements.
How to get samples:
1. Requirement Communication and Confirmation:
First, you should clearly specify detailed product requirements, including but not limited to material, base paper, adhesive, special requests, and other specific requirements. This can be accomplished through our product guide or by communicating with our customer support team.
2. Completing the Sample Application Form (Assisted by Customer Service):
Based on the information you provide, our customer service representatives will assist you in filling out the "Sample Application Form" and ensure that the form includes all necessary product specifications and special requests. Customer service personnel will verify the information you provide to ensure its accuracy.
3. Payment of Sample Shipping Fee:
We will send you a Letter of Credit (LC) order. Our samples are provided free of charge, and you only need to cover the shipping fee for the samples. If you qualify for a shipping fee waiver, our customer service team will provide you with the relevant discount information or guidance.
4. Sample Shipping Processing:
Once we receive the sample order and confirm the payment, we will initiate the preparation and packaging process for the samples. Once the samples are ready, we will promptly ship them to you via courier and upload the logistics certificate to the platform. You can track the logistics information at any time.
5. Collection of Feedback:
After you receive the samples, our customer service team will collect your feedback to ensure your satisfaction with the samples. Your feedback will help us continually improve product quality and meet the needs of more customers.